太平人寿免费向全球用户提供健康咨询服务，驰援抗疫

太平人寿免费向全球用户提供健康咨询服务，驰援抗疫

近日，太平人寿携手数字健康平台“微医”，上线面向全球用户的线上公益健康咨询服务，全天候24小时提供免费医疗咨询服务，为海外同胞和国际友人的身心健康提供专业支持，以实际行动驰援全球抗疫。

新冠肺炎疫情全球蔓延，国际社会面临共同挑战。太平人寿迅速行动，通过与数字健康平台“微医”合作，在“太平保宝”微信公众号的“家太平”线上乐活社区，开放了“全球线上公益健康咨询服务平台”，面向全球所有用户，提供不限国家、不限次数、完全免费的医疗健康咨询服务，帮助身处疫情严重地区的同胞和国际友人科学防疫、共克时艰。

“全球线上公益健康咨询服务平台”已集合了我国8000多名专家参与在线咨询服务，涵盖诸多三甲医院呼吸内科、感染科、全科等科室的主治及以上医师，他们中的大多数更是此次中国抗击疫情“空中救援队”里经验丰富的“老兵”。用户只需在线提交自身想要咨询的健康问题，或者对疾病症状的描述，平台就会推送和分配对应科室医生，为用户提供一对一专属医疗咨询服务。为方便国际友人的使用，平台已支持英语、汉语、意大利语、韩语、日语等二十多种语言的在线智能实时翻译，并将进一步支持更多语言。

除了医疗健康咨询，平台同步上线的还有《新型冠状病毒感染的肺炎防治知识手册》中英双语版电子图书，以及心理援助、知名中医咨询、海外疫情数据、抗疫科普专栏等多个栏目，为全球用户提供“医学无国界”的专业服务。

太平人寿一直勇担责任，在国内新冠肺炎疫情暴发后，就迅速推出多项服务举措，并免费开放“24小时电话医生”至所有公司客户。此次上线“全球线上公益健康咨询服务平台”，太平人寿希望以实际行动驰援全球抗疫，与各国人民“共享太平”。（王丹、朱文博）

Taiping Life provides free health consultations for global users

and helps fight the COVID-19 pandemic

Recently, Taiping Life and WeDoctor, a digital health platform, launched an online public service to provide health consultations for global users, free of charge and 24 hours available. Working together, we took practical actions to fight the COVID-19 pandemic by helping overseas compatriots and international friends with professional supports for physical and mental health.

The world community is facing a tough challenge as the COVID-19 pandemic spreads. Taiping Life has taken actions promptly. Collaborating with the digital health platform WeDoctor, Taiping Life has launched a "Global Free Health Consultation Center Online" in the "Taiping Family LOHAS Community Online" of the "Taiping BaoBao" (Official account on WeChat). We aim at providing medical and health consulting services with global access to help our compatriots and international friends in the hot zones, free of charge with no time limits. Together, we shall tackle the difficulties with scientific methods.

More than 8,000 experts, ranging from attendings to senior professors of 3A-level hospitals, have joined our "Global Free Health Consultation Center Online" platform to provide consultations, covering respiratory, infection, general practice, and other areas. Most of them are seasoned veterans from the medical virtual rescue team in the battle of fighting the COVID-19 pandemic in China. Once a user submits the health issues or describes the symptoms online, the platform will assign and notify an appropriate doctor to provide the user with one-to-one exclusive medical consulting services. For the convenience of international friends, the platform has supported online intelligent real-time translation in more than 20 languages, including English, Chinese, Italian, Korean, and Japanese. More languages will be available in the future.

Apart from health consultations, the platform has also launched many other useful resources, such as the e-book "Handbook of Knowledge on Prevention and Treatment of Pneumonia Infected by COVID-19" (both Chinese and English versions), psychological assistance column, famous TCM doctor consultation, overseas epidemic data, Combating COVID-19 column, etc., with the goal of offering "medicine without borders" professional services to users worldwide.

Taiping Life is always proud to take responsibility. It has launched a series of services since the outbreak of COVID-19 pandemic in China and granted free access to "24-hour telephone doctor" to all corporate clients. By starting the "Global Free Health Consultation Center Online", Taiping Life hopes to help fight the pandemic with its practical action and wishes people all over the world may return to their peaceful lives.